Reclami
At Next Level Ltd, we strive to provide the highest level of service to all our customers. However, we understand that sometimes things may not go as expected. If you're unhappy with any aspect of our service, we want to hear from you.
Contattaci
You can make a complaint in any of the following ways:
Send your complaint to: support@nxtlevelpro.com
Indirizzo Riga 1
Write to us at:
Complaints Department
Next Level Ltd Ltd
16 Hopper Gardens Newcraighall
Musselburgh, Midlothian
Scotland, EH21 8RJ
Numero di Telefono
Call us on: +4915259019533 (Monday to Friday, 9am - 5pm)
Come Funziona
- Acknowledgement: We will acknowledge your complaint within 5 business days.
- Investigation: We will investigate your complaint thoroughly and fairly.
- Resolution: We aim to resolve all complaints within 40 business days. If we need more time, we will let you know.
- Final Response: We will provide you with a final response letter explaining our decision and any actions we have taken.
If You're Not Satisfied
If you're not satisfied with our final response, or if we haven't resolved your complaint within 40 business days, you may refer your complaint to the Financial Services and Pensions Ombudsman:
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2, D02 VH29
Phone: +353 1 567 7000
Email: info@fspo.ie
Website: www.fspo.ie